We (Tower Consulting Services Limited) are committed to providing you with the highest standards service. However, sometimes things may go wrong. We take any complaints regarding our business very seriously and will do our best to resolve your queries as soon as possible.
You can tell us about your concerns by telephoning us on 01614252190 (Mon â€“ Fri 9am â€“ 6pm), emailing to firstname.lastname@example.org, writing a letter addressed to Company Director, Tower Consulting Services Ltd, 75 Bilsborrow Road, Manchester, M14 7TH or complaining in person at our office address Tower Consulting Services Ltd, 75 Bilsborrow Road, Manchester, M14 7TH (Mon â€“ Fri 9am â€“ 6pm).
Details of your complaint
Please provide the following details with your complaint: your name and address, your reference number with us, your phone number and the best time for a call. Please also provide a clear description of your complaint, details of how you have been affected, any suggestions you have as to how the issue could be resolved and any other information you wish to include in your complaint.
What we will do
We aim to resolve your complaint as soon as possible, but sometimes it may take longer to investigate and provide you with a response. We will start investigating your query straight away, and we will keep you informed on the progress of your complaint.
If we are unable to resolve the complaint on the spot or by the end of the next working day, we will acknowledge receipt of your complaint in writing within 5 days. Â We aim to resolve complaints within 4 weeks. If we are not able to do so, we will write to you explaining reasons for the delay. Once an assessment and full investigation of your concerns have been made, we will send you a final response letter within 8 weeks.
What to do if you are dissatisfied with our response
If you still remain dissatisfied with our final response or 8 weeks have passed since you first let us know about your concerns, you have the right to refer the matter to the Financial Ombudsman Service and a leaflet explaining the procedure will be sent to you with our final response.
The Financial Ombudsman Service is the independent service for settling disputes between businesses providing financial services and their customers. TheÂ Financial Ombudsman ServiceÂ will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.
We are sorry that you have found cause for complaint but can assure you that we are committed to resolving your complaint fairly and quickly. Please give us the time to address your concerns. If you wish the Financial Ombudsman Service to consider your complaint you need to contact them within six months of the date of our final response.
Information onÂ Financial Ombudsman Service consumer leaflet can be foundÂ here
Financial Ombudsman Service guides we use to help us to resolve a clientâ€™s complaint can be found here
We provide information and advice in relation to debt solutions available in England and Wales.
There is no charge for the initial financial review and initial consultationÂ over the phone. However, if you decide to go ahead with our bankruptcy assistance service fees will be payable. Click here for further details on our fees.
You have a 14 days cooling off period from the commencement of our service. If you decide to cancel the service during this time, we will refund you any fees paid to us by you for the service.
If you are made bankrupt, your property and assets could be at risk and your credit rating will severely be affected for six years. Click here for details on bankruptcy restrictions.
For further information about bankruptcy we recommend the Insolvency Serviceâ€™s booklet â€śGuide to bankruptcyâ€ť. The Insolvency Services also produces a guide which explains the various debt solution options. You can read it here: â€śIn Debt? Dealing With Your Creditorsâ€ť.
If you wish to know where to get free debt counselling and debt management services you should contact the Money Advice Service.